We are committed to treating your personal information with care and transparency. Please read this policy to understand how your information is handled when you browse Dawat, create an account, place an order, or contact our team.
This policy applies to information collected through our website, mobile experiences, and related customer support channels.
1. Information We Collect
We collect information you provide when creating an account, placing an order, contacting support, or partnering with Dawat. This may include your name, email address, phone number, delivery address, and order details.
2. How We Use Your Information
We use your information to provide and improve Dawat services, process orders, communicate updates, respond to requests, and maintain a safe, reliable experience.
- – Process and deliver your orders.
- – Personalise restaurant and food recommendations.
- – Send service updates and support communications.
- – Improve our platform, products, and customer experience.
3. Account Access and Security
You are responsible for keeping your account credentials confidential. Notify us immediately at hello@dawat.com if you believe your account has been accessed without your permission.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to remember preferences, understand how the platform is used, and improve the performance of our services.
5. Payment Information
Payments are processed through authorised payment providers. Dawat does not store complete payment card details on its own systems.
6. Third-Party Services
Our platform may connect with third-party services such as payment processors, analytics providers, and delivery partners. These services handle information according to their own privacy policies.
7. Data Retention
We retain personal information only for as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.
8. Your Choices
You may update certain account details through the platform. You can also contact us to request access, correction, or deletion of your personal information, subject to applicable law.
9. Children’s Privacy
Dawat is not intended for individuals under the age required to use our services in their location. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Dawat after a policy update means you acknowledge the revised policy.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at hello@dawat.com.